The Central Application Specialist is responsible for completing all tasks related to the application process in an accurate and timely fashion, which includes application review, approval or denial, verification of lease term and rentable items, lease generation and collection of signatures for the move-in process. This role will collaborate with the onsite team and greatly influence the customer experience. The Central Application Specialist is experienced in leasing activities, including the application process and all regulatory requirements related to processing an application in the multi-family industry. This role promotes efficiency and competitive advantages by delivering high-quality, engaging interactions with customers to ensure an exceptional prospect experience. The Central Application Specialist utilizes essential multi-family property management systems and other property management tools to effectively manage the application process, while creating an engaging customer experience. 

• Processes applications, including credit screenings and criminal background checks, and obtains required documentation per Lantower’s Standard Operating Procedures. Adheres to federal, state, and local fair housing regulations when managing the application process, creating the lease, and collecting all necessary applicant documents.
• Finalizes customer applications to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
• Communicates with the applicant to ensure the application is complete and provides updates on the application process, gathering additional information from the applicant as needed. Once the application is approved, emails lease documents to all necessary parties and ensures the applicant is informed of the lease process and requirements for signing the lease and all deposits are paid within 48 hours of lease approval.
• Informs the applicant of the required amount due on or before the move-in date. Ensures all deposits and other related fees are paid prior to the applicant moving into the apartment home.
• Completes assigned activities using MyQueue in the Lead Management System, downloads daily rate reports to SharePoint, and provides updates on prospect lead activities.
• Collects resident insurance documents and utility account numbers prior to the resident’s move in date.
• Partners with the onsite Resident Experience Specialist (RES) to schedule the Move-In Orientation and other related move in activities (i.e. reserving the elevator, parking, etc.).
• Ensures all charges in the property management system (PMS) are accurate and match the lease agreement. Works with the Community Manager (CM) and Resident Experience Manager (REM) to maintain accurate records and ensure the PMS dashboard is current and up to date.
• Partners with the CM and REM to manage resident transfer requests to comply with the Standard Operating Procedure.
• Tracks and reviews key performance indicators to evaluate the success of assigned application efforts and frequently reviews PMS and related dashboards to identify and act on open tasks.
• Builds and maintains productive relationships with the Central Leasing Team and onsite team members to stay informed and abreast of community needs and performance requirements, including occupancy, leasing velocity and other relevant items.
• Performs other duties as assigned.

• At least (3) years experience in property management, Multifamily is preferred.
• Training experience – proficient in training methodologies, curriculum development, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Must have “big” picture focus in both departmental and company strategies.
• Excellent creative and conceptual thinking abilities.
• Strong communication skills, both verbal and written.
• Plan, develop, and provide training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Computer literate with in-depth knowledge of MS office and web-based systems; visual aids technology.
• Strong history of executing the vision of senior management,
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
• Strong people management and leadership skills.
• Superior organizational skills, attention to detail/level of quality, communication (written and verbal), and guest service skills.