The Centralized Leasing Team Leads Specialist is experienced in all sales and leasing activities in the multifamily industry. This role will have a major impact in each community’s revenue and occupancy. The Centralized Leasing Team Leads Specialist must promote efficiencies and competitive advantage by developing procedures and personnel skills across the multifamily platform. 

• Conducts all leasing activities for assigned communities, greets, and responds to all incoming and existing leads including telephone inquiries, internet, and email (in-bound and out-bound), provides virtual and self-guided tours of apartment homes and amenities, follows up with prospects, and coordinates all move-ins.
• Engages with prospects to understand their needs, answer questions, and provide relevant information on product features and benefits. Nurtures the prospect relationship from time of contact to application.
• Collaborates with Centralized Leasing Team colleagues and assigned onsite teams to stay abreast of property leasing priorities and actively works prospect leads by implementing leasing strategies to achieve and exceed occupancy goals and customer satisfaction at assigned communities.
• Develops a deep understanding of the assigned community’s product selling features and benefits by conducting monthly self-guided tour shops of the communities and physical shops of competitors within the assigned market. Stays abreast of community and product enhancements, identified community competitor set, market trends, and other related elements to effectively sell the assigned communities to prospective residents. 
• Maintains accurate and up to date records of leads and prospect interactions in the Customer Relations Management (CRM) system.
• Generates leads through email blasts and implements effective follow-up strategies to nurture leads throughout the sales pipeline.
• Tracks and reviews key performance indicators to evaluate the success of leads and follow-up efforts.
• Frequently reviews lead management and property management systems and dashboards to identify and act on open tasks and recommend strategies and programs for marketing activity to increase qualified traffic and closing ratios.
• Utilizes all property management software and systems, such as the Property Management System (PMS), Customer Relations Management (CRM), Peek virtual tours, Apartment IQ, and other sales related platforms used by the Company.
• Performs telephone market surveys, update portfolio and competitor performance by completing market Survey and analytics platform weekly for assigned properties.
• Maintains a working knowledge of applicable laws to ensure file compliance and fair and equal housing.
• Performs other duties as assigned.

• At least (3) years experience in property management, Multifamily is preferred.
• Training experience – proficient in training methodologies, curriculum development, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Must have “big” picture focus in both departmental and company strategies.
• Excellent creative and conceptual thinking abilities.
• Strong communication skills, both verbal and written.
• Plan, develop, and provide training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Computer literate with in-depth knowledge of MS office and web-based systems; visual aids technology.
• Strong history of executing the vision of senior management,
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
• Strong people management and leadership skills.
• Superior organizational skills, attention to detail/level of quality, communication (written and verbal), and guest service skills.