The Central Financial Team Associate is experienced in all resident financial and auditing activities in the multifamily industry. This role will have a major impact in each community’s revenue and occupancy. The Central Financial Team Associate must promote efficiencies and competitive advantage by developing procedures and personnel skills across the multifamily platform.

At Lantower Luxury Living we are driven by collaboration, passion and perspective. We are proud of the caring atmosphere and inclusive work environment we’ve created for our company culture. We invest not only in real estate but also in the foundation of our company; our team.

Lantower Luxury Living owns and manages apartment homes that offer upscale amenities, sophisticated design and unparalleled service. When it comes to the true definition of luxury living, we don’t just raise the bar, we create a new industry standard. For more information, please visit our website at www.lantowerluxuryliving.com.

• Manage and maintain resident accounts in the Property Management Systems and perform detailed account research to ensure timely and accurate postings of billings.
• Process all financial move-outs and ledger adjustments insuring accuracy, timeliness, and completeness that underlie a best in class customer experience and reduce overall risk for the company.
• Communicate and respond to all financial questions regarding financial move-outs.
• Process all deposit bonds and/or claims that are needed on previous accounts and ensure accounts are sent to collections within the required time frame.
• Complete all payment/collection functions related to move-ins, move-outs, renewals, evictions, etc.
• Manage and maintain assigned sites delinquent accounts daily according to policy. Communication will include but not limited to; phone calls, automated notices, manual notices, and eviction filings.
• Maintain general working knowledge of state laws with respect to collection of delinquent accounts.
• Process and manage all current and previous payment plans according to policy.
• Perform and assist in property audits as needed.
• Identify trends, issues, or areas of concern related to processes and procedures.
• Support property management teams and residents by responding to internal support tickets, requests, and inquiries in a timely, respectful, and thorough manner.
• Build and maintain a partnership with the onsite team to ensure the delivery of exceptional customer service.

• At least (3) years experience in property management, Multifamily is preferred.
• Training experience – proficient in training methodologies, curriculum development, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Must have “big” picture focus in both departmental and company strategies.
• Excellent creative and conceptual thinking abilities.
• Strong communication skills, both verbal and written.
• Ability to understand, use, and manage self-emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict
• Plan, develop, and provide training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Ability to have difficult conversations or manage conflict effectively.
• Computer literate with in-depth knowledge of MS office and web-based systems; visual aids technology.
• Strong history of executing the vision of senior management,
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
• Strong people management and leadership skills.
• Superior organizational skills, attention to detail/level of quality, communication (written and verbal), and guest service skills.

Benefits:

Lantower Luxury Living offers competitive pay and bonus structure, a generous benefits package, a 401(k) plan with a match and opportunities for development.

• Medical PPO, Dental and Vision Insurance
• Company Paid Short and Long-Term Disability Plans
• Company Paid Life Insurance
• 401k Plan with Company Match
• Vacation, Sick and Holiday Pay
• Training and Development
• Employee Referral Bonus Opportunity
• Career Advancement Opportunities

Lantower Luxury Living is very proud to be recognized as a certified Great Places to Work company.